Accessibility

The Department of Foreign Affairs and Trade is committed to ensuring that its online information and experiences are accessible to the widest possible audience, regardless of ability, technology or platforms.

Web standards

Our websites aim to conform to Level A – and strives to meet, where possible, Level AA – of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

We also aim to meet the Australian Government Information Management Office's mandatory requirements for Australian Government websites.

Exceptions

While accessibility is a major priority for us, we cannot control the accessibility of online content outside of our domain – including any websites/content linked from our pages.

We recognise that some of our content is not as accessible as it could be. Meeting accessibility guidelines is an ongoing process and we are consistently working to improve this.

PDFs

Some material on our website is provided in Portable Document Format (PDF). To view or print a PDF you will need to have a PDF reader installed. Free programs are available to read PDFs.

We understand that some users may still find accessing PDF files difficult and we have, where possible, taken steps to ensure that alternative formats are available. However, despite our best efforts, some PDF files – such as scanned and older PDFs and those containing complex statistics and data tables – cannot be made fully accessible.

How to use the ‘listen to this page’ function

You simply click the Listen button to listen to the webpage’s content. The listen function allows the text on the website to be read out loud to you. It provides assistance if you have trouble reading text online. By having the text read out loud to you, you can understand the information on the website more easily. This makes the content more accessible and the website more pleasant to visit. 

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service

24-hour relay call numbers

  • TTY/voice calls: 133 677
  • Speak and Listen: 1300 555 727
  • SMS relay: 0423 677 767

Telephone Interpreters

The Translating and Interpreting Service (TIS), provided by the Department of Immigration and Border Protection, provides translation services.

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450.

Accessibility help - contact us

Our website is composed of the work of many different sections within the department. While we aim to meet the accessibility guidelines and strive to seek solutions to ensure all areas of the website meet the highest accessibility level possible, difficulties may be encountered.

If you experience any accessibility or usability issue while using our website please contact us.

Last Updated: 1 September 2014