innovationXchange is DFAT's development innovation hub.
To help Australians avoid difficulties overseas, we maintain travel advisories for more than 170 destinations.
The Australian Passport Office and its agents are committed to providing a secure, efficient and responsive passport service for Australia.
The information you provide will help us contact you in an emergency.
18 January 2016
The policies, procedures, and service levels described in this handbook represent guidelines only and are not intended to create any legally binding duties or obligations on the Australian Government to provide any particular consular assistance or services. The most appropriate level of consular services will be determined on a case by case basis at DFAT's sole discretion. As situations vary from country to country, there may be constraints that limit the ability of DFAT to provide consular services, and these services may not necessarily follow what is set out in the handbook.
Whilst every care has been taken in preparing this handbook, neither the Australian Government nor its agents or employees, including any member of Australia's diplomatic and consular staff abroad, can accept liability for any injury, loss or damage arising in respect of, or in relation to, any statements contained herein.
DFAT reserves the right to modify, amend or terminate any policies, procedures or service levels whether or not described in this handbook at any time.
Notwithstanding the general copyright licence provided for on www.dfat.gov.au, and with the exception of the Commonwealth Coat of Arms and where otherwise noted, all material presented in this document is provided under a Creative Commons Attribution 3.0 Australia licence.
The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided) as is the full legal code for the CC BY 3.0 AU licence.
The report should be attributed as the Australian Government Consular Operations Handbook.
The terms under which the Coat of Arms can be used are detailed on the It's an Honour website.
Inquiries regarding the licence and any use of the report are welcome at:
Consular Operations Branch
Australian Government Department of Foreign Affairs and Trade
RG Casey Building John McEwen Crescent Barton ACT 0221
Consular contacts page
Next section: Part 1: Confidentiality, privacy and police matters