Annual Report 2004-2005

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OUTPUT 4.2: Contract management

Reporting against effectiveness indicators

On this page: Overview :: Construction projects :: Contract with United Process Solutions (UPS)


The department made extensive use of contracted services to ensure effective management of the overseas estate. Providers of these services were selected in accordance with the department's competitive tendering and contracting procedures. Services provided under contract included project management, property disposal, audit and legal.

The department effectively managed a substantial program of construction projects to provide secure and functional accommodation and office space for Australia's overseas representatives. Construction services were also provided on a subcontracted basis.

A range of outsourced property services was provided to the overseas owned estate under the department's contract with United Process Solutions (UPS).

Construction projects

The department managed the planning and implementation of a significant construction program in the overseas estate throughout 2004–05. Construction continued on two major new chanceries, in Colombo and New Delhi. Parliament's approval was obtained for the construction of new offices for the consulate-general in Bali, and a new chancery in Vientiane. Parliament also approved projects for the substantial refurbishment of owned chanceries in Singapore, Wellington and London.

In addition to projects in the owned estate, OPO managed the department's leased estate projects, including the fitting-out of our new chancery in Baghdad. Leased estate projects completed or begun in 2004–05 included the relocation of a number of our chanceries and the fitting-out of chanceries for our newly opened posts in Accra and Kuwait.

Details of projects undertaken in 2004–05 are provided under output 4.2 quality and quantity information.

Contract with United Process Solutions (UPS)

The department has an outsourcing contract with UPS for the provision of property services in the overseas owned estate. The department maintained its dialogue with UPS throughout the year to ensure the effective delivery of contract services.

Under the contract, UPS provides facilities management in the owned overseas estate, including servicing of plant and equipment and preventive maintenance programs in posts. In some larger posts UPS provides on-site facilities managers to oversee locally engaged UPS staff. Posts report faults or problems to the company's 24-hour call service in Australia.

Posts' satisfaction with services provided by UPS was surveyed through the year as a measure of the contract's effectiveness. In general, survey results demonstrated a satisfactory level of performance by UPS (see output 4.1 quality information, and output 4.2 quality and quantity information).

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Department of Foreign Affairs and Trade Annual Report 2004–2005
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