Annual Report 2005-2006

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Your location: Performance > Outcome 4 > Output 4.2 > Quality and quantity information

Output 4.2: Quality and quantity information

Quality indicators

Quantity indicators

Management of construction projects

Projects in the overseas owned estate continued to be managed within time and cost targets. We completed major construction works—the new chancery in Colombo, a significant refurbishment and upgrading of the head of mission residence in Washington and refurbishment of staff apartments in the embassy complex in Paris.

Construction of our new chancery and associated compound works in New Delhi continued, as did work on relocation of our chancery in Harare. Projects began to refurbish the chanceries in Wellington and Singapore and preparation continued for works on Australia House in London. Works began on new premises for our embassy in Vientiane and our consulate-general in Bali. New chanceries for our embassies in Phnom Penh and Rangoon were approved by Parliament following consideration by the Parliamentary Joint Standing Committee on Public Works.

Work on leased estate projects completed in 2005–06 included the relocation of our embassy in Brunei and premises for our new embassy in Kuwait. Construction began on a new chancery in Port Vila and project planning continued on a new chancery in Tehran, to provide improved protection to both missions against seismic risk. Work continued on new premises for our consulates-general in Guangzhou and Los Angeles and our offices in Taipei.

Contractual outcomes required of United Group Services (UGS)

The performance of UGS is measured against contractual indicators relating to financial and business processes, tenant satisfaction, portfolio condition, divestments and capital works. Overall, the contract delivered good outcomes.

Tenant satisfaction with United Group Services

See output 4.1 quality and quantity information.

Quantity information for output 4.2

Number of project contracts managed

During 2005–06 the department had oversight of 27 substantial construction and refurbishment projects in the overseas owned and leased estate.

Number of calls answered and response times

A total of 5826 calls were made to the UGS call centre, with 98.5 per cent of calls responded to within key performance indicator response times.

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