Annual Report 2003-2004
 

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Outcome 2

Australians informed about and provided access to consular and passport services in Australia and overseas

OUTPUT 2.1
Consular and passport services
EFFECTIVENESS
Consular services
Passport services
QUALITY AND QUANTITY
ADMINISTERED ITEMS FOR OUTCOME 2
QUALITY AND QUANTITY
Photo - See caption below for description
Minister for Foreign Affairs, Mr Stephen Smith, laying a wreath at the Australian Consulate-General, Bali on 13 December 2007 to commemorate the 2002 Bali bombing victims. Photo: Auspic
Photo - See caption below for description
At Anzac Day commemorations in Turkey in April 2008, where a large number of Australians attended, the department also deployed supplementary staff to provide assistance.
Enlarge image Enlarge image

PERFORMANCE INFORMATION FOR OUTCOME 2

Effectiveness indicators—overall achievement of the outcome

Indicators to assist in assessing the success of the department’s contribution to the achievement of this outcome are:

TABLE 10. FINANCIAL AND STAFFING RESOURCES SUMMARY FOR OUTCOME 2
Australians informed about and provided access to consular and passport services in Australia and overseas
2007–08
Budget and
Additional
Estimates
($’000)
2007–08
Actual ($’000)
Variation
(actual
less
budget)
($’000)
2008–09
Budget
($’000)**
Administered expenses
Suppliers
0
16
16
0
Emergency advances to Australian travellers*
300
9
(291)
300
Emergency services to Australian travellers
200
0
(200)
200
Passport and consular refunds under s.28 Special Appropriation
1 174
998
(176)
500
Total administered expenses
1 674
1 023
(651)
1 000
Price of departmental outputs
Output 2.1—Consular and passport services
229 209
176 743
(52 466)
244 015
Total price of departmental outputs
229 209
176 743
(52 466)
244 015
Appropriation from government for departmental outputs
229 209
176 743
(52 466)
244 015
Revenue from other sources
0
0
0
0
Total resourcing for Outcome 2
(Price of departmental outputs plus administered expenses)
230 883
177 766
(53 117)
245 015

* The total amount of loans provided under this item by the department in 2007–08 was $0.708 million. The unpaid balances of these loans at 30 June 2008 are reported as receivables (and not expenses) as it is expected they will be fully repaid in the future.

2007–08
Budget and
Additional
Estimates
2007–08
Actual
2008–09
Estimate**
Average staffing level (number)
859
867
949
Australia-based staff
502
501
607
Locally engaged employees overseas
357
366
342

** ASL figures reflect the average number of employees receiving salary or wages over the financial year, with adjustments for casual and part-time staff, to show the full-time equivalent. This also includes locally engaged staff overseas. 2008–09 resourcing and average staffing level (ASL) estimates reflect the implementation of a new methodology for allocation of resources between outcomes and across outputs. As a result of the new methodology numbers in 2007–08 and 2008–09 cannot be directly compared. (See page 17 for explanation of the new methodology.)

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