Australian Passport Information Service

Key Points

  • Have you got a question about Australian passport applications and procedures?
  • If you are in Australia, you can get a quick answer to most queries from the Australian Passport Information Service (APIS) on 131 232

Contact APIS for the cost of a local call

The Australian Passport Information Service (APIS) provides a telephone information service to callers in Australia seven days a week. When you call, your questions are answered by trained and experienced staff. However, APIS is not a passport office.

You can contact APIS on 131 232 for the cost of a local call from anywhere in Australia. Hours of operation are (AEST) 8am to 8pm weekdays and 8.30am to 5pm weekends. APIS is closed on New Year’s Day, Australia Day, Easter Monday, Good Friday, Anzac Day, Christmas Day and Boxing Day.

APIS can provide information on:

APIS also arranges appointments for you to lodge applications at an Australian passport office if:

APIS cannot help you with:

Please safeguard your passport

Remember to safeguard your passport at all times. When travelling overseas, it is often the only proof of identity that will be accepted. Please store you passport in the wallet provided to prevent damage. Additional fees apply to replace lost or stolen passports.

Further Information:

For the latest information about passports and copies of our other publications, visit our website, or call the Australian Passport Information Service (APIS) 131 232 in Australia. If you are overseas, contact an Australian diplomatic mission or consulate.

For travel advice and practical information to help you prepare for safe overseas travel, go to


If you are not fluent in English, you can use the Australian Government's Translating and Interpreting Service at your passport interview at no cost. If you need an interpreter or are visually impaired and need general passport information, please call APIS on 131 232

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service: TTY users telephone 133 677 and Speak and Listen users telephone 1300 555 727. Ask for APIS on 131 232.

We value your comments

We work hard to improve our service to you and we welcome your input about how our staff can make it even better. Please submit any compliments, complaints or comments to us in any of the following ways:



APIS 131 232

In writing:

Communications Unit
Australian Passport Office
Department of Foreign Affairs and Trade
R G Casey Building
John McEwan Crescent