Australian Passport Information Service

Key Points

  • Have you got a question about Australian passport applications and procedures?
  • If you are in Australia, you can get a quick answer to most queries from the Australian Passport Information Service (APIS) on 131 232

Contact APIS for the cost of a local call

The Australian Passport Information Service (APIS) provides a telephone information service to callers in Australia seven days a week. When you call, your questions are answered by trained and experienced staff. However, APIS is not a passport office.

You can contact APIS on 131 232 for the cost of a local call from anywhere in Australia. Hours of operation are (AEST) 8am to 8pm weekdays and 8.30am to 5pm weekends. APIS is closed on New Year’s Day, Australia Day, Easter Monday, Good Friday, Anzac Day, Christmas Day and Boxing Day.

APIS can provide information on:

  • how to apply for your first Australian passport
  • how to renew a passport
  • how to apply for a child’s passport
  • how to complete your passport application or renewal form
  • where to obtain supporting documentation such as a copy of your full birth certificate
  • current passport application fees (APIS can also accept credit card payments for priority processing and lost or stolen fees over the telephone)
  • where to lodge your application
  • the status of your application and how long it will take to process
  • what to do if your passport is lost or stolen
  • the number of passports you have lost or had stolen.

APIS also arranges appointments for you to lodge applications at an Australian passport office if:

  • you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
  • you need a travel document other than an Australian passport (except for applications for Documents of Identity for travel to Norfolk Island, which may be lodged with Australia Post).

APIS cannot help you with:

  • information about visas for other countries — contact your travel agent, airline or the issuing country’s diplomatic mission or consulate
  • information about foreign passports — contact the issuing country’s diplomatic mission or consulate
  • information on Australian citizenship or visas — contact the Department of Immigration and Citizenship on 131 881 or visit or
  • specific information on other countries — check with your travel agent or the relevant country’s diplomatic mission or consulate. Details of foreign missions in Australia are available on the Department of Foreign Affairs and Trade website The DFAT website,, provides travel advice on overseas destinations for Australians
  • information on a third person’s passport or application (some exceptions for parents of minors apply).

Please safeguard your passport

Remember to safeguard your passport at all times. When travelling overseas, it is often the only proof of identity that will be accepted. Please store you passport in the wallet provided to prevent damage. Additional fees apply to replace lost or stolen passports.

Further Information:

For the latest information about passports and copies of our other publications, visit our website, or call the Australian Passport Information Service (APIS) 131 232 in Australia. If you are overseas, contact an Australian diplomatic mission or consulate.

For travel advice and practical information to help you prepare for safe overseas travel, go to


If you are not fluent in English, you can use the Australian Government's Translating and Interpreting Service at your passport interview at no cost. If you need an interpreter or are visually impaired and need general passport information, please call APIS on 131 232

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service: TTY users telephone 133 677 and Speak and Listen users telephone 1300 555 727. Ask for APIS on 131 232.

We value your comments

We work hard to improve our service to you and we welcome your input about how our staff can make it even better. Please submit any compliments, complaints or comments to us in any of the following ways:



APIS 131 232

In writing:

Communications Unit
Australian Passport Office
Department of Foreign Affairs and Trade
R G Casey Building
John McEwan Crescent