Review of decisions
- Under Australian law, some of the decisions we make are reviewable
- If you ask for a review, we will appoint someone who has not been involved in the original decision to examine all the facts
- The reviewer may uphold the original decision, change it, or set it aside and make a new decision in its place
- If you do not agree with the reviewer’s decision, you can apply to have it further reviewed by the Administrative Review Tribunal
What decisions are reviewable?
The Australian Passports Act 2005 (the Act) provides for certain decisions made by the Australian Passport Office to be reviewable decisions. The decisions that are reviewable are listed below.
If we make one of these decisions and you do not agree with it, you have the right to request the decision be reviewed.
The following decisions are reviewable:
- a decision to issue an Australian travel document (other than a decision to issue an Australian passport to a child, as this is more appropriately dealt with by a court of law)
- a decision to refuse to issue an Australian travel document (except in certain circumstances related to children under subsection 11(3) of the Act or Australian law enforcement matters under subsection 12(2) of the Act)
- a decision to cancel an Australian travel document
- a decision to demand the surrender of an Australian travel document (except when seized by Customs and Border Protection officers as a suspicious document)
- a decision not to waive an application fee
- a decision not to refund, or to refund part of, an application fee
- a decision to extend, or not to extend, the time for making an application for a review
- a decision made as a result of an internal review
If you request a review of a decision, we will appoint an internal review officer who has not been involved in the original decision to examine all the facts carefully. The original decision may be affirmed; it may be varied; or it may be set aside and a new decision made in its place. You will be notified of the outcome of the review as soon as possible.
If you are still not satisfied following the internal review you may seek to have the decision reviewed by the Administrative Appeals Tribunal.
Applying for review of a decision
To apply for review of a reviewable decision you must do so in writing, setting out the reasons for your application. Applications for review must be lodged within 28 days after you received notification of the original decision. There is no fee for lodging an application.
Your application should be addressed to:
Passport Client Services Branch
Australian Passport Office
R G Casey Building
John McEwen Crescent
BARTON ACT 0221
Please safeguard your passport
Remember to safeguard your passport at all times. When travelling overseas, it is often the only proof of identity that will be accepted. Please store you passport in the wallet provided to prevent damage. Additional fees apply to replace lost or stolen passports.
For the latest information about passports and copies of our other publications, visit our website, www.passports.gov.au or call the Australian Passport Information Service (APIS) 131 232 in Australia. If you are overseas, contact an Australian diplomatic mission or consulate.
For travel advice and practical information to help you prepare for safe overseas travel, go to www.smartraveller.gov.au
If you are not fluent in English, you can use the Australian Government's Translating and Interpreting Service at your passport interview at no cost. If you need an interpreter or are visually impaired and need general passport information, please call APIS on 131 232
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service: TTY users telephone 133 677 and Speak and Listen users telephone 1300 555 727. Ask for APIS on 131 232.
We value your comments
We work hard to improve our service to you and we welcome your input about how our staff can make it even better. Please submit any compliments, complaints or comments to us in any of the following ways: