Consular Contacts

24-hour Consular Emergency Centre:

+61 2 6261 3305 (anywhere in the world) or 1300 555 135 (local call cost within Australia).

Information for travellers and travel advices:

smartraveller website

Contact point for FOI

+61 2 6261 1111 or email FPL@dfat.gov.au

(see Chapter 1: Confidentiality and freedom of information)

Managing allegations of criminal conduct overseas

Details of the Australian Federal Police liaison posts overseas and their geographic areas of responsibility are at:

http://www.afp.gov.au/policing/international-liaison/international-network.aspx

Contacts in Canberra are :

The Team Leader
Trans-national Sexual Exploitation and Trafficking Team
Australian Federal Police
GPO Box 401
Canberra ACT 2601
Australia

Telephone hotline: 1800 813 784 (calls from within Australia)

From overseas: +61-2-6256 7777

(See Chapter 3: Managing allegations of criminal conduct overseas)

Sexual assault centres in Australia

The following telephone numbers are sexual assault centres in Australia that the victim can contact when/if they return home.

ACT

Rape Crisis Centre (24 Hour) +61 2 6247 2525
Office hours +61 2 6247 8071

New South Wales

Freecall 1 800 424 017
Sydney Rape Crisis Centre +61 2 9819 7357

Northern Territory

Ruby Gaea Centre against Rape, +61 8 89450155
Darwin (24 hours) +61.8.89227156

Queensland

Freecall 1800 010120
Brisbane Rape and Incest Support Centre +61 7 3391 0004

Tasmania

Sexual Assault Support Service
24 hour south and east Tasmania +61 3 6231 1811
24 hour northern Tasmania +61 3 6334 2740
24 hour north west Tasmania +61 3 6431 9711

Victoria

CASA House (24 hour) 1 800 806 292
CASA Melbourne city +61 3 9344 2210

Western Australia

Freecall 1 800 199 888
Sexual Assault Referral +61 8 9340 1828

(see Chapter 4: Welfare of Australians overseas - 4.13 Sexual assault)

Services offered by prisoners' aid organisations

Assistance to prisoners, ex-prisoners and their dependants may be obtained from the following specialised agencies. Some areas may have a number of agencies offering similar assistance. When there is no listing for a state or territory, it may be possible to locate an agency by referring to either the community listings at the beginning of the local telephone directory or in the local White Pages directory under 'prisoner aid'.

ACT

Prisoners Aid (ACT)

info@prisonersaid.org.au

Ground Floor
ACT Magistrates Court 
Knowles Place Civic

Phone: +61 2 6257 4866 (9 am to 12.30 pm)

Facebook: https://www.facebook.com/PrisonersAidAACT

NSW

Community Restorative Centre Inc

174 Broadway (Cnr Shepherd Street)
(PO Box 91)
Broadway NSW 2007
Tel: +61 2 9288 8700
Fax: +61 2 9211 6518

Website: www.crcnsw.org.au

Northern Territory

Darwin Prisoners Aid Association

60 Boulter Road
Berrimah NT 0828
Tel: +61 8 8922 3777
Fax: +61 8 8922 4832

Offenders Aid and Rehabilitation Services of N.T

PO BOX 1028
Parap NT 0804
Tel: +61 8 8981 0487
Fax: +61 8 8981 1727

Email: bill.somerville@oarsnt.org.au

Queensland

Prison Fellowship Australia

PO Box 3310
Norman Park QLD 4170
Ph: +61 7 3399 3190
Email: prisonfq@bigpond.com
Website: http://prisonfellowship.org.au/homepage_54_4.html

Australian Community Safety & Research Organisation Inc

PO BOX 440
Lutwyche QLD 4030
Tel: +61 7 3262 6001
Fax: +61 7 3257 0227
Email: acro@uq.net.au

South Australia

Offenders Aid and Rehabilitation Services of S.A., Inc.

234 Sturt Street
Adelaide SA 5000
Tel: +61 8 8218 0700
Fax: +61 8 8212 5515
Website: www.oars.org.au

Tasmania

Tasmania Association of Prisoner Support Service Inc (TAPSS)

PO BOX147
Glenorchy TAS 7010
Tel: +61 3 6225 5042
Email: tapssinc@bigpond.com

Victoria

Victorian Association for the Care and Resettlement of Offenders (VACRO)

Level 1, 116 Hardware St
Melbourne VIC 3000
Tel: 1800 049 871
Fax: +61 3 9602 2355
Email: infor@vacro.org.au
Website: www.vacro.org.au

Western Australia

Outcare Inc

27 Moore St
East Perth WA 6004
Tel: +61 8 6323 8622
Fax: +61 8 6323 8611
Email: outcare@outcare.com.au
Website: www.outcare.com.au

(See Chapter 6: Arrest, detention and imprisonment)

Deaths of Australians overseas

Return of human remains to Australia

If the death certificate or official copy of an official certificate or official extract from an entry in an official register indicates that the cause of death is one of Australia’s quarantinable diseases listed below, the Department of Health and Ageing requires the post to immediately notify the:

National Incident Room by telephoning +61 2 6289 3030. ( This number is manned 24 hours every day).

8.14 Registration of deaths overseas

Usually a death can be registered with the local authorities. Persons winding up an estate may then obtain a death certificate from them. If this certificate is authenticated, it is normally accepted in Australia.

Deaths which are not registrable elsewhere may be registered in Australia under the Registration of Deaths Abroad Act 1984. Deaths already registered overseas may also be registered under this Act. Registration is not compulsory, but may assist relatives in obtaining certificates or in searches of births, deaths and marriages records.

Applications for registration of deaths overseas cannot be made at Australian missions overseas and should be referred directly to the Registrar of Births, Deaths and Marriages in the deceased’s state of origin. Further information may be obtainable from the ACT Registrar General’s Office in Canberra:

Office of Regulatory Services
GPO Box 158
Canberra ACT 2601
Tel: +61 2 6207 0460
Fax: +61 2 6207 0895
Internet: http://www.ors.act.gov.au
Enquiries: BDM@act.gov.au

(see Chapter 8: Deaths of Australians overseas)

Child abduction and welfare of minors

Precautions against abduction

When a parent fears that a child may be abducted and removed from Australia, they should be referred to:

When a parent suspects that a child is in danger of being removed from Australia and no Australian passport has been issued for the child, the parent may request that the Passport Office in Australia raise a stop-alert for the child.

A stop-alert at post should have the appropriate passport form (PC9) completed and forwarded by fax to the Regional Eligibility Centre of the Approved Senior Officer Referral Unit (Fax +61 2 6112 1029) for action as quickly as possible.

11.8 Return of abducted children under The Hague Convention

Current information on the Convention is on the Attorney-General's Department's website: www.ag.gov.au/childabduction.

Attorney-General's Department - International Family Law Section, Family Law Branch:
Phone: 1800 100 480 (within Australia)
+61 2 6141 3100 (outside Australia)
email: centralauthority@ag.gov.au

(See Chapter 11: Child abduction and welfare of minors)

An application for ex gratia assistance made to an overseas post may be sent by diplomatic bag addressed to the:

Assistant Secretary
Legal Assistance Branch
Attorney-General's Department
National Circuit
BARTON ACT 2600

Telephone: +61 2 6141 4770
Facsimile: +61 2 6141 4926

(See Chapter 21: Legal advice and assistance)