Reporting non-tariff measures

Non-tariff measures (NTMs) are government policy measures, other than customs tariffs, that may have an economic effect on international trade in goods and services, as well as international investment. Examples of NTMs include:

  • quarantine requirements
  • import processing fees
  • labelling and packaging requirements
  • data storage requirements
  • price controls
  • import licensing requirements
  • in-country testing and certification requirements
  • approval processes
  • a lack of easily accessible information on import and export rules
  • other regulatory or procedural barriers imposed by governments.

Many NTMs exist for legitimate reasons, such as to protect consumers or the environment. NTMs may also unnecessarily restrict trade and investment, or increase exporters’ costs or protect domestic companies from international competition.

Report a non-tariff measure

Australian exporters and other domestic stakeholders are encouraged to report other countries’ NTMs to the Australian Government and relevant peak industry bodies. While it is not possible to address all reported NTMs, the Australian Government and industry bodies may be able to address NTMs in a range of ways, including: in bilateral discussions with the relevant country; in World Trade Organization committees; with like-minded countries; and in free trade agreement negotiations. In cases where there are clear issues of inconsistency with WTO rules, and where other channels to resolve the matter have not been successful, there is an option of initiating a formal complaint under WTO dispute procedures.

Several Australian Government departments have a role to play in addressing NTMs and seeking to resolve trade barriers. The following website and contact information may be helpful:

Report a non-tariff measure to the Department of Foreign Affairs and Trade

To report a non-tariff barrier to the Department of Foreign Affairs and Trade, complete the attached PDF form and submit it to business@dfat.gov.au:

Non-Tariff Measure Reporting Form [PDF 173 KB]

Alternatively, email business@dfat.gov.au with the following information:

    • your name
    • company name
    • contact phone number
    • contact email
    • relevant product
    • HS code (if known)
    • country imposing trade measure
    • description of the non-tariff measure
    • estimate of the cost to your business, and length of time the non-tariff measure has been an issue.

Please also include answers the following questions in your email:

  • Have you previously raised the matter with any government agency? If so, which agency and what advice did you receive at the time?
  • Are you aware of others experiencing the same issue?
  • Can DFAT contact you for additional information about this issue?

Please also clearly identify any sensitive or commercial-in-confidence information in your email so we can ensure it is not provided to anyone outside the Australian Government.

Last Updated: 28 March 2018